Shipping policy

Shipping Policy

Last updated: 12.17.2025

Thank you for shopping with KnappRO Chicago. This Shipping Policy explains how orders are processed and delivered.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is received

  • Orders placed on weekends or holidays will be processed the next business day

  • Once an order is placed, it cannot be modified or canceled

Shipping Rates

Shipping charges are calculated at checkout based on:

  • Package size and weight

  • Shipping destination

  • Selected shipping method

Any applicable duties, taxes, or customs fees are the responsibility of the customer.

Domestic Shipping (United States)

We ship orders within the United States using third-party carriers.

  • Estimated delivery times are not guaranteed

  • Carrier delays are outside of our control

International Shipping

We ship internationally to select countries.

International customers are responsible for:

  • Import duties

  • Customs fees

  • Taxes or brokerage charges

We are not responsible for delays caused by customs clearance or local postal services.

Shipping Delays

Delivery times are estimates only. We are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather conditions

  • Incorrect or incomplete shipping addresses

Lost or Stolen Packages

Once an order has been handed over to the carrier, responsibility for the shipment transfers to the customer.

We are not responsible for:

  • Lost packages

  • Stolen packages

  • Packages marked as delivered by the carrier

Customers are encouraged to contact the carrier directly for delivery issues.

Incorrect Address

Please ensure your shipping address is accurate at checkout.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with:

  • Order number

  • Photos of the item and packaging

If verified, we may arrange a replacement at our discretion. Refunds are not provided.

Contact Information

For shipping-related questions, contact:

KnappRO Chicago
📧 sales@knapprochicago.com
🌐 https://knapprochicago.com